Why Small businesses Need an Incident Response Strategy

You know how you feel pretty safe driving around in your car? On the occasion, accidents can happen, but it is unlikely it will happen to you, right? Well, that’s exactly how a lot of small businesses feel about their cyber security. They think it won’t happen to them. But according to the latest data from the UK Government ‘Almost one in three businesses (31%) and a quarter (26%) of charities suffering attacks said they now experience breaches or attacks at least once a week’, meaning that cyber incidents are becoming more likely for small businesses every single day. With this in mind, we are going to help you understand why an incident response strategy is essential for every business — and how it can save you countless hours frantically Googling what to do when an IT disaster does strike.

An Incident Response Strategy Is Essential to Every Business, Not Just Large Ones

You’re probably wondering why your business needs an incident response strategy. The answer is simple: the chances of a small business without adequate cyber security falling victim to a cyber breach is no longer a question of ‘how’, but ‘when’ it will happen. So, having the necessary policies and procedures in place in advance of an attack is vital to the long-term success of a business. 

The truth is that small businesses are often more likely to be breached than large ones due to their lack of security expertise. This makes sense because companies usually hire someone who knows how to run their business but not necessarily how to secure their computers against attacks; this creates a major knowledge gap and puts the smallest companies at risk of being hacked.

The Increasing Cost of a Cyber Incident

Let’s talk about the costs of cyber incidents. It’s not just the money lost from stolen data, the loss of business due to downtime, or even your reputation as a company that can take a hit. A cyber incident can also lead to fines and lawsuits, which is why it’s important to have a response plan, or team, ready for anything that may happen.

It is expected that approximately half of all companies who experience a cyber incident end up being sued as a result. And when these lawsuits are successful? They end up costing companies millions in legal fees alone! That doesn’t even include the fees that would be charged for damages.

The Process of Reviewing Existing Procedures Will Benefit Your Wider Team

When you develop an incident response strategy, you’ll need to evaluate the current state of your company’s policies and procedures, as well as the risks associated with them. This process is called a security audit, and it helps identify areas where things might go wrong. Once these areas are identified, you can work on developing a plan to mitigate those risks and adapt the incident response plan accordingly.

Once your plan is aligned to the current risks and business objectives, you should make sure to clearly communicate any changes throughout all levels of management. This will ensure that everyone knows what their role is during a cyber emergency – helping to limit any confusion or panic that will inevitably occur.

To ensure the plan is successful, it is critical to regularly review its contents so that it is still relevant after some time has passed. It is all too easy for good ideas about what needs doing during an emergency to not only become outdated but also forgotten entirely without ongoing training and reviews…


It’s easy to think of cyber security as a problem for large companies. But the truth is that small businesses have become prime targets for cyber criminals. If you don’t take the time to create an incident response strategy, you could end up spending millions of pounds on damage control or even going out of business entirely should something happen. You owe it to yourself and your employees to invest in this security measure to give you peace of mind.

If you need assistance performing a cyber security audit or creating an incident response strategy, our team will be happy to help.

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Kurt Schrauwen



Kurt Schrauwen is a Director of the Riela Group of companies which includes Riela Yachts, Riela Cyber and Riela Tech. 

Kurt brings more than 20 years of leadership experience having been an early part of the global success of Microgaming in becoming a market leader. Kurt was responsible for the commercial, contractual, and technical sales for Microgaming and with this experience will complement the company’s growth strategy.

Kurt is passionate about business optimisation and prides himself in having an intrapreneurial outlook to maximise staff potential, reduce inefficiencies as well as identifying and maturing revenue growth opportunities.

Paul Cocker

Service Delivery Coordinator

Paul Cocker joined the Riela Group in late 2021, after spending just under 20 years with his previous employer.

Paul is responsible for the Riela Tech service levels, working on both the dispatch function and SLA management. Paul carries out a variety of duties across the Network Operations Centre and works closely across the wider team to deliver professionally tailored solutions for our Riela Tech clients.


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Murat Guner

Infrastructure Engineer

Murat Guner joined the Riela Group in the Summer of 2021 as an Infrastructure Engineer.

Murat began his career in Turkey as a computer teacher for primary and secondary schools before migrating his skills into IT infrastructure. After honing his IT experiences throughout a colourful career path, Murat gained numerous qualifications which he is now excited to apply to the management of our Riela Tech infrastructure.

Andrew Clucas

Senior Network Engineer

Andy is a qualified Network Engineer with in-depth knowledge of architecting, implementing and supporting networking solutions in the SMB, Enterprise and Service Provider environments.

He has over 20 years of experience working across multiple vendor operating systems, including Cisco, Juniper, Linux and Microsoft, and has also been responsible for implementing a variety of large scale network services deployments, taking projects from design to rollout and support.

Andy also has experience of deploying and migrating a range of virtualisation technologies including VMWare, Hyper-V and KVM based systems.

Marc Dorey

Infrastructure & Managed Services Lead

Marc is our Group’s Infrastructure and Managed Services lead with over 18 years’ experience in delivering infrastructure projects across multiple industry verticals and international jurisdictions.  From projects in Aerospace and Engineering through to Banking and Insurance, from Europe, China, Africa and Australia.

This experience is matched with a varied list of certifications from leading industry vendors such as Hp, Cisco, Microsoft, Ruckus, CompTIA and more.  As a qualified technical trainer Marc is comfortably able to take complicated technical concepts and deliver them in simplistic terms to key decision makers and end users alike.

Most of Marc’s experience has been gained working for managed service providers, both large and niche and as such is able to take real world experience and blend it with industry standards to help align our service delivery with our clients values and processes.

Alexandria halsall

Marketing Executive

As a Marketing Executive, Alex is responsible for all marketing duties spanning the Riela Group.

Alex joined the Riela Group in August 2020, shortly after graduating with a Psychology degree from Nottingham Trent University.

With past work experience in content marketing, event management and web design, Alex is able to apply her creative and analytical skills into the Riela strategy.

Matthew Roberts

Head of Sales

As the Head of Group Sales at the Riela family of companies, Matthew leads the company’s sales strategy, execution, and growth.

Matthew has a successful record building trusted client relationship and delivering upon set expectations. An accomplished sales leader, he delivers a sales process that provides clients with the information and support they need to make the right decisions for their organisations and their constituents.

Matthew has significant experience within the maritime industry having previously worked across various sectors including insurance, security, satellite communications and managed IT. Matthew’s most recent experience encompasses almost 5 years spent with the leading satellite communications and managed IT provider in the maritime industry, focusing on their superyacht clientele.

Christian Goelz Riela Cyber

christian goelz


Christian is involved across the Riela family of companies with particular attention to the technology businesses, Cyber and Tech.

Christian gained a postgraduate Master in Finance degree at the University of Neuchatel, Switzerland and completed his MBA at the University of Chicago Booth School of Business.

Before joining us, Christian worked for six years at Argosy Capital, an Isle of Man-based private equity and venture capital business focusing on early-stage growth businesses. At Argosy, he focused on managing investment companies, research and financial analysis and served as a director on several boards.


Riela Group Managing Director

Robert Tobin is the Managing Director of the Riela Group of Companies and is responsible in overseeing our business operations, our people and driving excellence in all we do.

Rob brings over 25 years’ of successful leadership and entrepreneurial experience across a range of industries including Family Office, corporate services, construction engineering, Superyachts, cyber security and information technology development to our Group, and to our customers.

In the past 15 years Rob has gained a prominent reputation within the Superyacht industry for his passion, integrity, innovation and achievements to date.

“Being part of an awesome, capable and forward thinking team that have a shared passion for Superyachts, people and the environment is the highlight of my career and puts a smile on my face and a spring in my step everyday”.

Peter Astell Burt


Peter is an experienced technology consultant with a demonstrated history of working in the IT and cyber security industry.  Skilled in Search Engine Optimization (SEO), IT Strategy, Start-ups, Regulations, and Online Gaming. Strong consulting professional with a DPhil focused in Natural Sciences from ChristChurch, Oxford.