terms & Conditions

Policies

Click to open the following PDF documents:

Riela Cyber Complaints Policy

Riela Cyber Data Processing Agreement

Riela Cyber Service Order

Riela Cyber Standard Services Agreement

Terms and Conditions (domain registrations only)

For UK domain name registrations through Riela Cyber you are also obliged to accept the Terms and Conditions of Nominet (the UK Top Level Domain administrators) and treat those as applicable to registrations made through Riela Cyber.  By accepting Riela Cyber Terms and Conditions you are accepting Nominet Terms and Conditions in this regard.  Where there is any conflict between these Terms and Conditions the Riela CyberTerms and Conditions and Policies take precedence.

Terms and Conditions (website)

The following Terms and Conditions govern the terms of your use of this website. The terms of use and all relationships created by them will in all respects be governed by and construed in accordance with the laws of the Isle of Man. Any queries regarding the content of these terms should be sent to:

 

Riela Cyber (trading name Riela Cyber Security Centre Limited)
Euromanx House
Freeport
Ballasalla
IM9 2AP
Isle of Man

We may amend or vary at any time these terms and conditions. You should access them each time you visit, prior to using the rest of this website.

Contact Policy

If you experience any reports of abuse such as phishing or spam or would like to make a complaint then please contact us info@riela-cyber.com and click to view our Complaints Policy.

We aim to respond to all customer emails within 5 business days.

Disclaimer and Limitation of Liability

The contents of this website and any publications provided within or through this website are provided for information purposes only and does not constitute any form of professional advice; investment, legal, accounting, tax, fiscal or any advice whatsoever. The content is provided without any representation and without warranty of any kind whether express or implied. Riela Cyber, so far as is legally permissible, disclaims all liability in respect of the information contained in this website, you should therefore independently verify all statements contained in this website and obtain specific professional advice from the appropriate professional advisers before embarking on any course of action.

 

Whilst all reasonable efforts are continually made to ensure that the contents of the website are accurate, information can become out of date quickly due to changing circumstances. Our publications are regularly updated by our staff. It is therefore recommended that any printed editions be compared to those included on the website to make sure that the latest version is being viewed.

 

When accessing and using this website, you do so at your sole risk. Any data, including that which is personal, that is passed through the internet may not be protected or secured. Riela Cyber is not able to guarantee the security of data or information accessed by way of this website. We do not guarantee, represent or warrant that the use of this website or the downloading of material from it will not cause damage, including but not limited to computer virus, infection or loss of data to users and no liability of any kind will be accepted whatsoever for any such damages.

Copyright

This website is subject to copyright.

 

Copyright of the content of this website, except where expressly stated to the contrary, is owned by Riela Cyber and its affiliated companies.

 

You may not permanently copy, transmit, store or reproduce the whole or part of this website or any information it contains without prior consent. You are permitted to download and print content from this website solely for your own internal business purposes and/or personal use but must not copy, reproduce, re-transmit, use or otherwise deal with its content for any other reason.

 

Any names, images and logos which identify Riela Cyber must not be used by any third party. These are proprietary marks of Riela Cyber.

 

Privacy Policy

What information do we collect?

Whilst visiting our website, the following information may be collected: Your name; your contact information including email address; demographic information and

 

How do we use the information you provide?

We will only use any information you provide about yourself or your company, on or to our website, to answer your enquiries or to help us improve our services to you. It is used to better understand your needs so that we can provide you with a better service. It may be used to improve our products and services and to periodically send promotional emails or other information which we think may be of interest to you, using the email address you have provided. We may also contact you by email, phone, fax or mail.

 

This information is not shared with any third parties outside the Riela group of companies except to the extent required by law or regulation or necessary to answer your enquiry, should that enquiry require the involvement of a third party.

 

How do we keep your information secure?

Your privacy is of utmost importance to Riela Cyber. We are committed to protecting and respecting your privacy. Procedures have been put in place physically and electronically for the appropriate safeguarding and security of information we collect on our website in order to prevent unauthorised access or disclosure.

 

Using links to other websites

Our website may contain links to other websites of interest which we do not have any control over.  If you use these links to leave our site, we cannot be responsible for the protection or privacy of any information you provide whilst visiting these sites. These sites are not covered by this privacy policy and you are advised to exercise caution and read the privacy policy of each applicable site you visit.



Managing the collection of your personal information

If you wish to restrict the collection or use of your personal information, you can do so by choosing to call instead of completing a form on the website (see contact details below) or if you have previously agreed to us using your information for direct marketing purposes, you may choose to change your mind at any time either by writing to or emailing us at  info@riela-cyber.com.

 

Your personal information will not be sold, distributed or leased to third parties unless we have your permission or are required by law to do so.

 

Under the Data Protection Act 1998, you may request details of personal information hold about you by Riela Cyber, however a small fee will be payable. Should you wish to request a copy of the information held on you please write to Riela Cyber, Euromanx House, Ballasalla, IM9 2AP, Isle of Man.

 

This privacy statement is not intended to and does not create any contractual or other legal rights in or on behalf of any party.



Email Disclaimer

The following email disclaimer applies to any email received from Riela Cyber.

 

The email message and any such attachments are intended solely for the use of the intended recipient, are confidential and may be legally privileged. Upon receiving an email, to which you are not the intended recipient, you should immediately notify the sender and delete the message from your computer. Under no circumstances should the content of the message be copied or disclosed to any person.

 

Whilst we endeavour to remove any potential risks, email communications cannot be guaranteed to be secure or free from error or viruses.

 

The below companies are registered as Data controllers of the information that you provide or which we obtain through our dealings with you, with the relevant Data Protection Office in their respective jurisdictions.

Cookies Policy

This website uses cookies to store data on our visitor’s computers. By continuing to use this site you agree to the use of cookies.

 

Riela Cyber also uses google analytics to review and develop user activity and experience across its website. This requires a ‘First Party Cookie’ to be placed on your browser which is a small amount of information that record details of your visit to our website. The cookie does not identify individuals or contain any personal data, however the aggregate information is used to show us the total number of visits to our website and which parts of the site are used most.

Full details of the cookies which Google Analytics uses can be read in their documentation for their tracking code, ‘Cookies and Google Analytics’ or you can read ‘Google’s Privacy Policy for Google Analytics’.

Any information collected using Google Analytics, is not shared but is used in the following non-intrusive ways, to review: how our visitors arrive to our website; how our visitors use our site; to recognise and understand overall visitor behaviour; and to review ways in which we can develop and improve our website.

In order to comply with the Privacy and Electronic Communications Regulations we periodically conduct a Cookie audit of our website.

 

To find out how to control the cookies that are created on your device please click here.

 

To find out how to delete cookies, click here.

For more information about managing cookies, click here.

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Feel free to contact us, and we will be more than happy to answer all of your questions.

Andrew Clucas

Network Engineer

Andy is a qualified Network Engineer with in-depth knowledge of architecting, implementing and supporting networking solutions in the SMB, Enterprise and Service Provider environments.

He has over 20 years of experience working across multiple vendor operating systems, including Cisco, Juniper, Linux and Microsoft, and has also been responsible for implementing a variety of large scale network services deployments, taking projects from design to rollout and support.

Andy also has experience of deploying and migrating a range of virtualisation technologies including VMWare, Hyper-V and KVM based systems.

Luke dawood

Infrastructure Engineer

Luke is an Infrastructure Engineer for the Riela Group with over 7 years of experience providing infrastructure support and solutions.

He currently holds his BSc in Computer Science, Microsoft Azure Administrator, Comptia A+, and Comptia N+ qualifications.

Most of his experience has been gained by working for Managed Service Providers that provide full IT support and solutions to companies ranging from small to large enterprises.

He is extremely passionate about technology and excellent customer service delivery, ensuring he is always kept up to date with the latest technologies and providing the best solutions to clients.

Josh Kingett

Technical Sales & Support

Josh is a Cyber Security Engineer specialising in Technical Sales and Support. Josh builds trust into each client relationship by working closely with business functions to deliver professionally tailored solutions for our clients from sales through to production and after care.

Having spent 4 years as an Officer Cadet in the British Army, Josh has had a great opportunity to develop his interpersonal and management skills to the highest standard possible. Josh is an avid public speaker and presents material regularly across different industries through seminars and online hosted events.

With an extensive competitive background in eSports and eGaming, both as a sponsored player and coach, Josh has been at the forefront of evolving technology, security and mitigation. It is this sort of experience that enables Josh to help facilitate the growth of Riela Cyber, alongside a highly qualified team of Cyber Security professionals.

Email: josh@riela-tech.com

Marc Dorey

Infrastructure & Managed Services Lead

Marc is our Group’s Infrastructure and Managed Services lead with over 18 years’ experience in delivering infrastructure projects across multiple industry verticals and international jurisdictions.  From projects in Aerospace and Engineering through to Banking and Insurance, from Europe, China, Africa and Australia.

This experience is matched with a varied list of certifications from leading industry vendors such as Hp, Cisco, Microsoft, Ruckus, CompTIA and more.  As a qualified technical trainer Marc is comfortably able to take complicated technical concepts and deliver them in simplistic terms to key decision makers and end users alike.

Most of Marc’s experience has been gained working for managed service providers, both large and niche and as such is able to take real world experience and blend it with industry standards to help align our service delivery with our clients values and processes.

Alex Halsall Riela Cyber

Alexandria halsall

Marketing Executive

As a Marketing Executive, Alex is responsible for all marketing duties spanning the Riela Group.

Alex joined the Riela Group in August 2020, shortly after graduating with a Psychology degree from Nottingham Trent University.

With past work experience in content marketing, event management and web design, Alex is able to apply her creative and analytical skills into the Riela strategy.

Email: alex@riela-group.com

Telephone: +44 7706 806443

Matthew Roberts Head of Sales

Matthew Roberts

Group Head of Sales

As the Head of Group Sales at the Riela family of companies, Matthew leads the company’s sales strategy, execution, and growth.

Matthew has a successful record building trusted client relationship and delivering upon set expectations. An accomplished sales leader, he delivers a sales process that provides clients with the information and support they need to make the right decisions for their organisations and their constituents.

Matthew has significant experience within the maritime industry having previously worked across various sectors including insurance, security, satellite communications and managed IT. Matthew’s most recent experience encompasses almost 5 years spent with the leading satellite communications and managed IT provider in the maritime industry, focusing on their superyacht clientele.

Email: matthew@riela-group.com

Telephone: +44 7425 314973

Carey Cooper

Cyber Security Engineer & Security Operations Lead

Carey is the Cyber Security Operations team lead at the Riela Group of Companies.

He has a wealth of infrastructure and cyber security experience across the medical, financial, retail, and telecom sectors.  In addition he has a strong entrepreneurial spirit which is an asset in bridging the divide between technical and business.

Carey also holds numerous certifications in Microsoft, Cisco, Linux and the Cyber Security Disciplines.  He has a passion for anything related to technology.

Said

SAÎD

Cyber Security Engineer & Incident Response Lead

Saîd is a Cyber Engineer & Incident Response Lead in the Security Operations Centre team.  Saîd brings his vast wealth of technical knowledge of security technologies to analyse and respond to security threats.  After 13 years experience in Cybersecurity, focusing on Identity & Access Management, PKI, Incident Response and SIEM, Saîd is instrumental in helping formulate our strategic approach.

Saîd has a Master’s degree in Computer Engineering and specializes in Information Security with certifications in CEH, CCSK, and Splunk.

Joseph Ikhalia

Cyber Security Engineer & Threat Management Lead

Joseph is a Cyber Security Engineer and Risk lead in the security operations centre team. Joseph is responsible for internal audit and cyber risk management, vulnerability assessment, threat hunting and penetration testing to provide effective oversight of internal and client risk postures.

Joseph brings 8 years’ experience in risk & cybersecurity research, focusing on web-based technologies, security awareness innovation, malware threats, reverse engineering and systems audit.

With a PhD in Computer Science and a penchant for security innovation, Joseph specialises in threat detection using an avalanche of industry tools, techniques and methodologies to efficiently mitigate known and emerging threats facing our high valued clients.

christian goelz

Director

Christian is involved across the Riela family of companies with particular attention to the technology businesses, Cyber and Tech.

Christian gained a postgraduate Master in Finance degree at the University of Neuchatel, Switzerland and completed his MBA at the University of Chicago Booth School of Business.

Before joining us, Christian worked for six years at Argosy Capital, an Isle of Man-based private equity and venture capital business focusing on early-stage growth businesses. At Argosy, he focused on managing investment companies, research and financial analysis and served as a director on several boards.

ROBERT TOBIN

Riela Group Managing Director

Robert Tobin is the Managing Director of the Riela Group of Companies and is responsible in overseeing our business operations, our people and driving excellence in all we do.

Rob brings over 25 years’ of successful leadership and entrepreneurial experience across a range of industries including Family Office, corporate services, construction engineering, Superyachts, cyber security and information technology development to our Group, and to our customers.

In the past 15 years Rob has gained a prominent reputation within the Superyacht industry for his passion, integrity, innovation and achievements to date.

“Being part of an awesome, capable and forward thinking team that have a shared passion for Superyachts, people and the environment is the highlight of my career and puts a smile on my face and a spring in my step everyday”.

Email: rob@riela-group.com

Telephone: +44 1624605650

Peter Astell Burt

Director

Peter is an experienced technology consultant with a demonstrated history of working in the IT and cyber security industry.  Skilled in Search Engine Optimization (SEO), IT Strategy, Start-ups, Regulations, and Online Gaming. Strong consulting professional with a DPhil focused in Natural Sciences from ChristChurch, Oxford.

Tim Bliss

Tim Bliss

Director

Tim Bliss, Managing Director of Riela Tech since the company foundation in 2015 and Director of Riela Cyber, brings over 20 years’ of successful leadership experience across a range of industries including finance and banking, software development, and manufacturing, as well as cyber security and information technology. Prior to forming the company he led the technology for Manx Financial Group PLC, where he was instrumental in business systems transformation.

“It is our hugely capable team of experts that drives our business – it is fantastic and rewarding to be able to use technology, intelligence, and great customer service to help make our clients’ business and staff progressively more efficient resilient and secure”

Email: tim@riela-tech.com

Phone: +44 7624 469677